Terms of service

Terms of Service

1. Overview

Welcome to Innovega Pharma Private Limited

These Terms of Service govern your access to and use of our website, products, and services. By visiting our website, browsing our store, or purchasing products from us, you agree to comply with and be bound by these Terms.

Innovega Pharma Private Limited is a nutraceutical company providing health and nutrition products designed to support general wellness. Our online store may be powered by third-party e-commerce platforms such as Shopify to enable secure transactions.

If you do not agree to these Terms, you should not access or use our website or services.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age, or accessing the website under the supervision of a parent or guardian.

• All information provided by you is accurate, current, and complete.

• You will use the website and services only for lawful purposes.

We reserve the right to suspend or terminate accounts that provide false information.

3. Products and Information

Innovega Pharma provides nutraceutical products and dietary supplements intended to support overall health and wellness.

Important points:

• Product images are for illustration purposes only and actual packaging may vary.

• Product descriptions are provided for informational purposes only.

• Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically stated.

• Customers are advised to consult a healthcare professional before using any supplement, particularly if pregnant, nursing, or under medical treatment.All products are manufactured and sold in compliance with applicable Indian regulatory standards including FSSAI where applicable.

4. Orders and Acceptance

By placing an order on our website, you are making an offer to purchase a product.

Innovega Pharma reserves the right to:

• Accept or reject any order

• Cancel orders due to product unavailability

• Cancel orders due to pricing or technical errors

• Request additional verification before processing an order

An order is considered confirmed only after payment is successfully processed and confirmation is sent to you.

5. Pricing and Payments

• All prices displayed on the website are in Indian Rupees (INR).

• Prices may change without prior notice.

• Applicable GST and other taxes may be included or added at checkout.

• Payment must be completed through the secure payment gateways available on the website.

You agree that the payment details provided by you are valid and authorized.

6. Shipping and Delivery

We strive to deliver products within the estimated delivery timeline. However:

• Delivery timelines are approximate and not guaranteed.

• Delays may occur due to courier issues, logistics delays, or unforeseen circumstances.

• Once the product is handed over to the shipping partner, delivery is managed by the courier service.

Shipping charges, if applicable, will be displayed at checkout.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy available on the website.

Generally:

• Returns are accepted only for damaged, defective, or incorrect items.

• Return requests must be made within 48 hours of receiving the order.

• Products must be unused and in original packaging.

Refunds will be processed after verification of the returned product.

8. Intellectual Property

All content on this website including but not limited to:

• Logos

• Brand names

• Product images

• Text and graphics

• Website design 

are the intellectual property of Innovega Pharma Privited Limited.

You may not reproduce, copy, distribute, or use any content without prior written permission from the company.

9. Third-Party Services

Our website may include services provided by third parties such as:

• Payment gateways

• Logistics partners

• E-commerce platforms

Innovega Pharma is not responsible for the policies, actions, or services of third-party providers.

Users should review the policies of such providers separately.

10. Prohibited Uses

You agree not to use the website for:

• Any unlawful activity

• Uploading malicious software or harmful code

• Copying or exploiting website content without authorization

• Harassment, abuse, or harm toward other users

• Attempting to breach the website’s security

Violation of these terms may result in immediate termination of access.

11. Disclaimer

The information provided on this website is for general informational purposes only.

Innovega Pharma makes no guarantees regarding:

• The completeness or accuracy of information

• Individual results from using our products

Use of the website and products is at the user’s own discretion and responsibility.

12. Limitation of Liability

To the fullest extent permitted by law, Innovega Pharma Pvt. Ltd. shall not be liable for:

• Indirect or consequential damages

• Loss of data or profits

• Health outcomes resulting from misuse of products

Our liability, if any, shall be limited to the amount paid by the customer for the product purchased.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect customer data.

14. Changes to Terms

Innovega Pharma reserves the right to update or modify these Terms of Service at any time.

Updated terms will be posted on this page with the revised date. Continued use of the website constitutes acceptance of the updated terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of courts in New Delhi, India.

16. Contact Information

Innovega Pharma Pvt. Ltd.

Registered Office: B-104, Third Floor, DDA Shed, Okhla Industrial Area Phase-1, New Delhi – 110020

Email: support@innovegapharma.com